ASSISTANT STORE MANAGER - MALIBU LUMBER YARD

The Assistant Store Manager is primarily responsible for ensuring customer service excellence, client development, adherence to visual merchandising standards, and operational standards. Consistently ensure customers are the number one store priority Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony Proactively network and teach the sales team to consistently build and develop client base Partner with Store Management to create and execute strategies to maximize sales Customer Experience: Ensure that the store staff consistently prioritizes the customer’s experience in the store Lead the clienteling activities within the store, and regularly measure success and opportunity Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors Lead, guide, and support the staff in creatively individualizing the customer experience Satisfactorily resolve customer issues and/or complaints Staff Management and Development Responsibilities: Ensure all aspects of the business are managed and maintained in the absence of Store Management Conduct store meetings (i.e. morning meetings) in partnership with Store Management Ensure that all staff members adhere to the wardrobe standards for the current season Ensure that the staff’s floor presence appropriately represents the James Perse brand Assist Store Management in recruitment efforts to source exceptional talent for the James Perse brand Assist Store Management in the onboarding of new staff members and on-going training of existing staff members Assist Store Management in ensuring retention of top talent and succession planning Assist Store Management in clearly articulating the company’s expectations to the staff Assist Store Management in follow-up and monitoring of store staff in the achievement of goals Assist Store Management in holding the staff accountable through coaching and counseling Assist Store Management in conducting performance appraisals of store staff (monthly, annually) Operational Responsibilities: Open and close the store and conduct all opening and closing procedures Ensure the staff’s adherence to all store standards (cleanliness, maintenance, etc.) for the store staff Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock Ensure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standards Complete all required daily and weekly reporting as requested by Corporate in partnership with Store Management Process and manage timekeeping for the store staff in partnership with Store Management Partners with the Stock and Store Management on all cycle counts and inventory counts, ensure staff participation Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures With visionary focus, Perse has expanded the company to include James Perse Standard, James Perse Los Angeles, James Perse Home and James Perse Malibu, each line defined by premium fabrics and Perse's signature designs. At James Perse Enterprises we set superior standards for our products and our employees.