Assistant Store Leader - Tucson Premium Outlets

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity. responsibilities include, but are not limited to the following: essential duties and responsibilities client & service expert:  development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients  partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.e. events and marketing opportunities  ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach  ensure team is compliant will all clientele standards and thank you note program  ensure all associates complete the sales training program  model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales leadership presence/steward of talent:  assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance  responsible for assuming the SM role in manager’s absence  lead by example with the achievement of personal sales goals  educate team on product, sales plans, personal goals, measurable stats; is able to coach to these stats to ensure business is maximized  ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings  manage administrative recruitment duties; i.e. scheduling interviews & communicating with candidates  onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports  utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering GM building brand equity:  understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer  ensure brand and operating standards are met to support brand consistency.  communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SM in order to increase customer service and sales operational excellence:  perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility  assist SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants  monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets  ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory skills and abilities required:  professional sales development and exceptional interpersonal skills  strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base  ability to analyze selling reports, identify business trends and react quickly to the needs of the business  comfort in making decisions and mediating conflict within a team-environment  proficient in windows-based software such as excel, word and outlook physical requirements:  available to work store schedule, as needed, including evenings and weekends  standing for extended periods of time  able to safely lift boxes up to 40 pounds  comfortable climbing ladders education and experience required:  minimum 3 years management experience in a comparable retail environment  college degree preferred  prior luxury goods experience preferred Our Competencies for All Employees Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Visit Kate Spade at www.katespade.com.