Assistant Store Leader; Savannah, GA

South Moon Under originated as a small surf shop in 1968 and has since evolved into an elevated everyday shopping destination for the effortlessly cool individual, with brick-and-mortar locations in small communities and big cities alike. Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under. We want talented individuals who are people focused, sales driven and eager to collaborate as a team to establish a thriving brand. As an Assistant Store Leader, you will work in partnership with the Store Leader to inspire and lead your team in providing best‑in‑class service by meeting and exceeding the needs of our customers. RESPONSIBILITIES Customer Service / Brand Ambassador • Understand and communicate the South Moon Under brand to all customers • Ensure expected customer service levels are maintained and exceeded by the team • Create a selling environment that is focused on a seamless end‑to‑end experience driven by customer engagement, personalized outfitting, and adding value to the visit • Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude • Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special • Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests Teamwork / Communication • Assist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store Leader • Build positive relationships with peers and contribute to positive team morale • Manage, train, and hold the team accountable for maintaining retail standards and store cleanliness • Support with the store’s hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absence • Lead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team) • Collaborate with team members to ensure superior customer service and support store operations Visual / Business Operations • Maintain South Moon Under’s visual and operational standards while keeping the focus on customers • Consistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities • Support in planning, preparing, and managing the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations • Manage the completion of the daily shipment and omni fulfillment processes • Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.)