Assistant Store Leader- Operations

About the position

The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team.

Responsibilities

Fosters a guest-focused team environment through driving volume and anticipating guest needsAchieves excellent guest service by role-modeling company service standardsProactively provides timely feedback to associates, rewards and recognizes performance to drive retentionHolds self and associates accountable for achievement of financial results and performance standardsManages conflict and coaches by applying company’s recommended processes, standards and guidelinesEmpowers and involves associates in decision-making processesReceives feedback and fosters dialog around solutionsDevelops associates through an individualized approach by matching talent with tasks, delegating, and challenging on resultsFosters team commitment through support, relationship building, and recognizing individual contributionsLeads by managing through change and adversityMakes recommendations on hiring, promotions, and terminations of team members based on performanceConsistently meets or exceeds store and individual goals and contributes to the store’s overall goalsEngages our guests and make their shopping experience exceptionalCo-Leads floor sets/refresh managementManages and oversee schedulingManages back of house organizationManages shipment and product prep process (steaming, hanging etc.)Plans and manages merchandise markdown processManages supply orders, maintenance & cleaningManages Inventory/DamagesAudits and manage banking & loss prevention systemsTrains new associates on operational processesCo-manages payroll and responsible for store’s financial performanceResponsible for decisions regarding store operations and planningControls workflow through successful planning and delegationExecutes task directives within designated time framesCompletes opening/closing proceduresAdheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assetsCommunicates effectively with executive teamUtilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize salesInterprets Home Office communication through Store Leader / District Leader partnershipPartners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environmentMaintains an awareness of brand aesthetic and relevance to the store environment and communicate with teamCommunicates performance observations and offers feedback to the District LeaderRequirements

1 year Retail ManagementPhysical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequentlyMay be required to occasionally climb ladders, climb and descend stairs frequently, depending on locationMust be able to lift and carry 30 pounds regularly without assistanceNice-to-haves

Bachelor’s Degree preferred