Assistant Store Leader (Manager)

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. Our team is filled with talented, smart, and driven employees who are passionate about style, customer service, and of course, South Moon Under. Understand and communicate the South Moon Under brand to all customersEnsure expected customer service levels are maintained and exceeded by the teamCreate a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visitEmulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitudeContinually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling specialResolve customer feedback and address issues in the moment, including customer escalations and urgent requests Teamwork l CommunicationAssist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store LeaderBuild positive relationships with peers and contribute to positive team moraleManage, train, and hold the team accountable for maintaining retail standards and store cleanliness Support with the store’s hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absenceLead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team)Collaborate with team members to ensure superior customer service and support store operations Visual l Business OperationsMaintain South Moon Under’s visual and operational standards while keeping the focus on customersConsistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunitiesSupport in planning, preparing, and managing the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operationsManage the completion of the daily shipment and omni fulfillment processesManage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc. )Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customersSupport in execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU’s Visual DepartmentUnderstand and adhere to people safety policies and proceduresPerform work in accordance with applicable policies, procedures, and laws or regulationsPerform other duties related to the qualifications and requirements of the job South Moon Under maintains the right to modify all or part of any job description at its discretion to meet and or exceed the needs of the business.