Assistant Store Leader (Manager)

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. We want talented individuals who are people focused, sales driven and eager to collaborate as a team to establish a thriving brand. RESPONSIBILITIES Customer Service l Brand Ambassador Understand and communicate the South Moon Under brand to all customers Ensure expected customer service levels are maintained and exceeded by the team Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests Teamwork l Communication Assist the Store Leader in managing all aspects of the retail business, as well as make informed decisions based on both qualitative and quantitative data in the absence of a Store Leader Build positive relationships with peers and contribute to positive team morale Manage, train, and hold the team accountable for maintaining retail standards and store cleanliness Support with the store's hiring strategy, including planning needs, recruitment strategy, interviewing, projected turnover, and leaves of absence Lead and support with performance management activities inclusive of feedback, team acknowledgment, performance documentation, and/or addressing performance concerns by partnering with internal support (e.g. Corporate Team) Collaborate with team members to ensure superior customer service and support store operations Visual l Business Operations Maintain South Moon Under's visual and operational standards while keeping the focus on customers Consistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities Support in planning, preparing, and managing the schedule by considering team members' qualifications, availability, and performance to maintain efficiency and effectiveness of operations Manage the completion of the daily shipment and omni fulfillment processes Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.) Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers Support in execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU's Visual Department Understand and adhere to people safety policies and procedures Perform work in accordance with applicable policies, procedures, and laws or regulations Perform other duties related to the qualifications and requirements of the job QUALIFICATIONS AND REQUIREMENTS High school diploma required; associate degree preferred 1+ years in management-level position in a specialty retail environment Working knowledge of Microsoft Office, Microsoft Teams, and POS systems Excellent leadership skills Excellent time management, prioritization, and organization skills Excellent written and verbal communication skills Flexibility to work non-traditional hours, days, nights, weekends, and holidays as needed Travel may be required BENEFITS AND PERKS The rate for this position starts at $18/hr plus opportunity for monthly bonus; rate is based on the experience that you bring to the position plus other business factors 40% off discount for full time employees Medical, Dental, Vision, Life insurance in accordance with plan guidelines Company paid Life insurance 401k in accordance with plan guidelines PTO and Floating Holiday pay offered for full time employees We offer a unique working environment with great company benefits, fringe benefits, and opportunity for growth.