Assistant Store Leader Guest Engagement

Company Description Altar’d State is a rapidly growing fashion and lifestyle brand focused on creating welcoming experiences and thoughtfully curated products for guests in-store and online. The organization is rooted in community and built on founding principles of giving back and making a positive impact in the world. Altar’d State partners with thousands of nonprofits locally and globally to support access to food, clothing, resources, education, and care for those in need. Team members join a mission-driven environment where individual talents contribute to shared excellence and a culture of beauty from the inside out.

Role Description The Assistant Store Leader Guest Engagement is a full-time, on-site role based in Brookfield, WI, responsible for supporting the Store Leader in driving an exceptional guest experience. This role oversees daily guest engagement on the sales floor, including greeting guests, understanding their needs, and ensuring they receive personalized styling and service. The position assists with team coaching and scheduling to maintain high service standards, supports floor sets and visual merchandising to reflect brand guidelines, and helps manage store operations such as opening/closing procedures and basic reporting. The Assistant Store Leader also models company values, leads by example during peak traffic periods, and collaborates with leadership to achieve sales, service, and community outreach goals.

Qualifications

Guest service and engagement skills, including active listening, problem-solving, and the ability to create welcoming, memorable in-store experiences.Retail sales and merchandising capabilities, such as product knowledge, styling, suggestive selling, and maintaining visually appealing presentations.Leadership and team support skills, including coaching, providing feedback, delegating tasks, and fostering a collaborative, inclusive environment.Operational and organizational skills, including time management, attention to detail, adherence to policies, and support of opening/closing procedures.Communication skills, both verbal and written, with the ability to interact professionally with guests, team members, and leadership.Previous retail or customer-facing experience; experience in fashion or lifestyle brands is beneficial.Ability to work a flexible full-time schedule, including evenings, weekends, and holidays, as business needs require.Comfort with standing, walking the sales floor, and performing light physical tasks such as organizing inventory and setting displays.