Assistant Store Leader

At South Moon Under, we believe in empowering people to dream big, take chances, and deliver exceptional results. We want talented individuals who are people focused, sales driven and eager to collaborate as a team to establish a thriving brand. Customer Service l Brand Ambassador • Understand and communicate the South Moon Under brand to all customers • Ensure expected customer service levels are maintained and exceeded by the team • Create a selling environment that is focused on a seamless end-to-end experience driven by customer engagement, personalized outfitting, and adding value to the visit • Emulate the brand aesthetics and embody a strong sense of fashion and enthusiastic attitude • Continually assess and take action on the level of personalized service offered by Stylists, ensuring that Stylists are creating tailored experiences for all customers that leave them feeling special • Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests Visual l Business Operations • Maintain South Moon Under’s visual and operational standards while keeping the focus on customers • Consistently meet and/or exceed all KPI goals and objectives for the store by monitoring and taking action on relevant key performance metrics to achieve goals and capture opportunities • Support in planning, preparing, and managing the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations • Manage the completion of the daily shipment and omni fulfillment processes • Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health, and safety response, etc.) • Lead and move dynamically on the floor to assess and fulfill the needs of the business, team, and customers • Support in execution of optimal layout and visual merchandising or product presentation strategy per the guidance of SMU’s Visual Department • Understand and adhere to people safety policies and procedures • Perform work in accordance with applicable policies, procedures, and laws or regulations • Perform other duties related to the qualifications and requirements of the job