Assistant Store Director, Customer Experience and WFM

Salary Range $61,666 - $77,082* Job Description: Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment College Associate diploma, Bachelor’s degree preferred 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint) Proven sales track record and results driven approach Proven time management skills and comfortable managing multiple projects with shifting priorities Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships Thorough knowledge of the fashion industry and a passion for sharing your expertise Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers Flexibility to work evenings, weekends and public holidays. The starting salary for this position is between $66,000 – $77,000 annually. Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks