Assistant Sales Manager - N Myrtle Beach

Position Title: Assistant Sales Manager These responsibilities are specific to the day-to-day job functions and focus on driving sales results. • Customer Service • Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues • Train and coach team to offer expected level of customer service in order to drive sale performance • Handling customer complaints professionally, striving to resolve them promptly and satisfactorily • Appropriately and timely follow up to customer concerns and inquiries • Team Leadership • Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts • Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives • Adjust team priorities to meet goals and company/store initiatives • Offer on the spot coaching to team members in order to correct actions or offer training • Communicate employee concerns to the appropriate leadership within a timely manner • Talent Management • Take an active role in store staffing through recruiting and interviewing • Perform orientation and training for new team members as needed • Be well versed in company expectations for performance management, utilizing resources as needed • Appropriately coach and address associate performance through formalized process • Take an active role in year-end employee review process if or when needed • Product Knowledge & Visual Merchandising • Remain updated on key sales drives (top styles, hot buys, new product, etc.). • Departments of Responsibilities • Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility • Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development • General Leadership Responsibilities • Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams. Required Skills/Abilities • 2+ years of previous leadership experience, preferably in a retail setting • Shown motivation and delegation skills along with proven ability to hold team members accountable • Confident, proactive and willingness to take on workplace challenges • Ability to multi-task and change priorities as necessary in order to keep team focused on business needs • Strong verbal communication, and the ability to convey important information clearly and effectively • Quick decision-making and problem-solving abilities, specifically in terms of customer service • Ability to read key reporting and learn company POS system with standard training