Assistant Manager Visual_Yorkdale Shopping Centre

Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe. Position Overview The Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. Essential Duties & Responsibilities ClientelingCreate and foster a database of Club Monaco customersImplement a Personal Shopper ProgramProvide unsurpassed customer service at all timesImplement a monthly outreach program to update client base as new product reaches the storeBrainstorm ideas for in store eventsPartner with store management team and district manager to execute store eventsField customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.Implement a system to track monthly sales, number of inquiries, type of inquires, etc.Lead Product Knowledge sessions for store staffCommunicate product and customer feedback to managers Will also assist the SM or GM with the following areas: Operational DutiesResponsible for opening and closing the store on designated shiftsEnsure monitoring and execution of daily payroll goalsAssume Store Manager responsibilities in his or her absenceOrganize schedules for Managers-in-Training, and Stylists FinancialTo achieve or exceed financial plans through effective planning and execution thereby contributing to the Company's overall financial resultsAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goalsEntrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business resultsMonitors sales and financial results and takes appropriate action at store level and communicates needs to supervisorEnsures store actions optimize sales, merchandise investment, wage investment and minimize stock shortageEnsures disciplined control of all store expensesLeads the store's business planning process Human ResourcesTo contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goalsEncourages empowerment, reinforces ownership and leads a positive work environmentEnsures management and service associates clearly understand and meet job expectationsSelects, trains and motivates management and associates to meet their responsibility of a full and functional teamSchedules and facilitates training sessions where needed to develop individual and overall team skills and abilitiesModels and coaches selling service as well as other skillsProvides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirementsInventory Management and MarketingTo contribute to Company growth through marketing and inventory management and the achievement of appropriate gross margin return on investmentsMaximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the businessAssesses and reacts to opportunities provided by competitionEnsures operational integrity in routines and practices in how the store worksTrains managers and service associates in inventory management and supervises physical inventory countTrains / coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards Visual Presentation/Store MaintenanceTo ensure the Brand Integrity of the company is reflected to customerTrains and supports management and service associates in the planning and supervision of store flips and regular merchandising needsEnsures store works to merchandising/flip calendarsEnsures store meets visual merchandising and maintenance standards Policy & ProceduresTo contribute to the success of the Company's growth and securing of our assets through implementation of effective Loss Prevention methods and policies and proceduresMonitors the application of policies and proceduresModels accurate and appropriate knowledge and use of policies and proceduresRegular follow up and partnership with LP responsible on audit standards / results / training and actions needed to meet loss prevention standards in conjunction with maintaining service levelReviews and audits all payroll procedures to ensure accurate reporting at store level and reports back to have any corrections made Leadership AttributesTo contribute to the building of a customer service driven Company through leadership skills and personal attributesStore Opening/ClosingResponsible for all opening and closing procedures of the store on all designated shifts as per the store hours of operations.