Feb. 13, 2021

Assistant Manager - Southpark - Charlotte

Tapestry Charlotte, North Carolina

Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity. \- Understands organizational objectives and makes decisions in partnership with the Store Manager andAssociate Manager(s) that align with Company priorities and values \- Endorses, models and develops team to deliver Coach's Selling and Service expectations \- Enforces sales strategies, initiatives and growth across all categories \- Works with Store Manager and/or Associate Manager to flex store business strategies and personal sellingtechniques to contribute to overall store and financial results \- Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers \- Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/orAssociate Manager(s), tracks store's performance at all times and achieves sales through team \- Productivity Management: holds sales team accountable for personal productivity \- Takes ownership and commitment for delivering results; actively aware of personal and store metrics andachieves goals \- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductive relationships with customers \- Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s) \- Understands changes in local market with potential impact on business performance and supports theexecution of local sales strategies and tactics \- Builds credibility and trust as a personal fashion advisor to both team and customers by communicatingfashion awareness and trends in the marketplace \- Creates positive impressions with store team and customers by bringing best self to work through elevated,sophisticated, appropriate business attire consistent with Coach's guide to style \- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) \- Coaches team on how to incorporate trends into their selling experience with customers \- Influences customer's purchase decisions by balancing patience and assertiveness \- Sensitive to customer and team's needs and tailors approach by reading cues \- Resolves customer problems and meets customer needs in a timely manner through solution-oriented andforward thinking and partners with the Store Manager and/or District Manager when appropriate \- Encourages team to build long-term relationships with customers to drive business \- Develops both self and individual product knowledge skills and remains aware of current collections \- Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times \- Understands the positive sales impact staffing has on the business; recruits accordingly \- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools \- Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment \- Creates enthusiasm and positivity for a shared vision and mission \- Leads by example \- Demonstrates confidence when leading the team and managing the store \- Takes initiative; has a high level of ownership and accountability for results of self and others \- Approaches challenges in direct and timely manner and partners with the Store Manager and/or AssociateManager(s) \- Builds trusting relationships with peers and team \- Acts as advocate for the team and Brand \- Is adaptable and flexible to change \- Switches gears based on the needs of the business both seamlessly and pro- actively \- Welcomes feedback and adapts behaviors as appropriate \- Maintains a calm and professional demeanor at all times \- Fosters an environment of teamwork and collaboration \- Creates short and long-term strategies to achieve personal metrics and performance \- Uses available resources to make informed decisions and takes appropriate partners when necessary \- Utilizes Company tools to keep self-informed \- Delegates and empowers others \- Recognizes and values individual performance and communicates appropriately \- Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager \- Resolves performance problems using appropriate communication, coaching and counseling techniques \- Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates \- Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent Operations \- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention \- Demonstrates strong business acumen \- Interacts and communicates with supervisor(s) on a regular basis to keep them informed \- Maintains interior and exterior upkeep of the building with partnership from the corporate office \- Understands and uses all retail systems and reporting tools \- Adheres to all retail policies and procedures including POS and Operations procedures \- Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals Physical: Ability to communicate effectively with customers and team. \- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

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