Assistant Manager Of Customer Operations

Company Description

Old Navy has been redefining the fashion industry since its founding in 1994 in San Francisco. With a mission to democratize style, Old Navy offers high-quality, affordable fashion essentials for the entire family through over 1,000 stores worldwide and online. The company prides itself on fostering a diverse and inclusive workplace that mirrors its customers and values fun, family, and individuality. By creating a welcoming environment with a dynamic, fast-paced culture, Old Navy empowers employees to bring their authentic selves to work every day. Join a team committed to making fashion accessible and shopping enjoyable for everyone.

Role Description

We are looking for an Assistant Manager of Customer Operations for our store located in Spokane, WA. This is an on-site, full-time role. The Assistant Manager of Customer Operations will oversee day-to-day customer service operations and support store goals by ensuring exceptional customer experiences, assisting with inventory control, and maintaining operational efficiency. The role involves leading and developing team members, optimizing sales floor operations, ensuring compliance with company policies, and contributing to a positive work environment.

Qualifications
• Excellent customer service and interpersonal skills for fostering positive interactions with staff and customers
• Strong leadership and team management skills, with the ability to motivate and develop team members
• Proficiency in inventory management, operational efficiency, and retail best practices
• Critical thinking and problem-solving skills, with attention to detail and the ability to prioritize tasks effectively
• Familiarity with retail software systems and basic technological proficiency
• Strong communication and organizational skills
• Previous experience in a retail or customer service leadership role is preferred
• High school diploma or equivalent, with additional education or certifications in retail management being a plus