Assistant Manager I (NA)

Sample of tasks required of role: SALES Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales Productivity Management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives) Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develop team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance OPERATIONS: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages / understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising) Interacts and communicates with Lead Supervisor and Store Manager Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met Adheres to all retail policies and procedures including POS and Operations Leverages and understands Coach’s tools and technology to support Service and Operations of store Competencies required: Drive for Results: Can be counted on to exceed goals successfully. Ability to communicate effectively with customers and team. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.