Assistant Manager, Guest Experience | Waterside Shops

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Leadership and People Management • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. • Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Guest Experience and Community • Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. • Perform work in accordance with applicable policies, procedures, and laws or regulations.Budget Responsibility • Accountable for delegated aspects of controllable budget and labor hours People Management • Leadership role directly responsible for subset of store employees as delegated by Store Manager What We Look For • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences • Integrity: Behaves in an honest, fair, and ethical manner • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members • Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions • Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions • Change Management Leadership: Leads others through change processes and uncertainty • Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements