Assistant Manager, Guest Experience | Fashion Show Mall

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Guest Experience and Community Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours People Management Leadership role directly responsible for subset of store employees as delegated by Store Manager What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions Change Management Leadership: Leads others through change processes and uncertainty Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience 1 year people management experience 1 year leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor's degree or equivalent Experience: 1 year retail or sales specific management experience Experience: 1 year recruiting, hiring, or training employees Work Context (e.g., environment, interactions, physical) Work occurs in an environment with bright lights and loud music Work is accomplished as part of a team and also independently Work may involve managing conflict or mediating problems between others or deescalating guest issues Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) Compensation & Benefits Package Base Pay Range: $24.07- $32.57/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range: $30.09- $40.71/hour lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.