At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. What you will do: • Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees • Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues • Recover stolen merchandise • Research and provide statements and evidence to support investigations • Prepare reports on theft incidents, investigations, and audits • Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation • Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement • Testify in court for criminal and civil cases • Train colleagues on protocols to help protect company assets • Respond to alarm conditions and work on special assignments • Facilitate first aid for customers and colleagues Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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