A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. What You Will Do • Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees • Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues • Recover stolen merchandise • Research and provide statements and evidence to support investigations • Prepare reports on theft incidents, investigations, and audits • Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation • Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement • Testify in court for criminal and civil cases • Train colleagues on protocols to help protect company assets • Respond to alarm conditions and work on special assignments • Facilitate first aid for customers and colleagues • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Macy's Inc. reserves the right to amend this job description at any time.
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