Area Customer Experience Leader

Description:

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience. As an Area Customer Experience Leader, you will step into a vital supervisory role within our store leadership team. You will be the driving force behind a seamless shopping journey, ensuring that every guest feels welcomed while overseeing the operational pulse of your assigned departments. Whether you are acting as the Manager on Duty, guiding a team of Associates, or ensuring the sales floor looks its best, your influence helps Ross continue its legacy of excellence and community impact.

Qualifications:

Strong verbal communication skills with full fluency in English.Previous experience in a supervisory role or a high-volume customer service environment is highly preferred.Comfortable using retail technology, including modern point-of-sale systems and handheld devices.Proficient in basic retail math for managing transactions and administrative reporting.Availability to work a flexible schedule that includes evenings, weekends, and holiday shifts.Physical capability to remain on your feet for the duration of a shift and lift up to 25 lbs as needed.Benefits:

Success: Join a winning team that pursues excellence while constantly learning and evolving.Career Growth: We develop industry-leading talent because Ross grows when our people grow.Teamwork: Collaborative culture where we work together to solve hard problems and find the right solutions.Inclusion: A deep commitment to Diversity, Equality & Inclusion, celebrating the unique backgrounds that make us stronger.Continuous Learning: Access to development opportunities within a Fortune 500 company.Responsibilities:

Leadership & Oversight: Serve as the primary Manager on Duty, handling store openings, closings, and the general supervision of all personnel.Elevating the Guest Experience: Act as the Area Customer Experience Leader by maintaining high standards of service, managing front-end queues, and ensuring the "treasure hunt" environment is organized and easy to navigate.Safety & Security: Prioritize a secure environment by managing building access, monitoring EAS systems, and conducting regular safety audits to protect both people and assets.Merchandising Excellence: Direct the flow of new inventory from the stockroom to the sales floor, ensuring items are correctly ticketed, sized, and displayed according to brand standards.Operational Integrity: Oversee loss prevention strategies, conduct package inspections, and maintain the cleanliness of fitting rooms and common areas.Administrative Management: Handle payroll tasks, associate scheduling, bank deposits, and transaction approvals with a high level of accuracy and honesty.Mentorship: Train and coach Retail Associates on best practices for checkout productivity and shortage control to foster a high-performing team.