Customer Experience • Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued • Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions • Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store Teamwork + Communication • Builds productive relationships with peers; asks for support when needed and makes an effort to help others • Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer • Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal • Provides insights related to the customer and employee experience and communicates feedback to Store Leadership Role Qualifications: • Anthro brand fan • Experience in customer service • Experience being a team player • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays URBN offers comprehensive Perks & Benefits to employees. To view information related to various state-specific wage transparency laws, click here.
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