The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations. Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valuedLeads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and programGenerates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metricsAdvocates for technology usage and encourages the team to transact in the moment, upsell, and clientele Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectivesIdentifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainingsUtilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platformsCultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the momentContributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activitiesCollaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement Anthro brand fan2+ years of experience building customer relationships or clientelingPassion for apparel stylingAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Create an account to see the full posting, access our search engine, and more.You're just 60 seconds away from your new Creativeloft account.