Anthropologie Key Holder

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. Customer Experience • Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued • Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals • Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services Leadership + Team Management • Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones • Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience • Supports the training of the associate team, including new hire onboarding Communication + Relationships • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives • Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback • Provides insights related to the customer and employee experience and communicates feedback to Store Manager • Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities URBN offers comprehensive Perks & Benefits to employees.