This position is located at 3222 M St. N.W., Washington, Washington, DC, 20007 United States Role Summary Role Responsibilities Customer Experience • Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued • Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the home stylist role and program • Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics • Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele
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