Anthropologie Department Manager - Service & Styling

Location Customer Experience • Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals • Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele • Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience • Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement Leadership + Team Management • Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales • Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates • Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities Communication + Relationships • Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives • Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team • Sets individual sales goals and selling expectations to cultivate a collaborative selling environment • Provides insights related to the customer and staff experience and communicates feedback to the Store Manager URBN offers comprehensive Perks & Benefits to employees.