Anthropologie Back of House Specialist

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders • Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations • Supports timely execution of product placement and other visual priorities • Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock • Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer Business Ownership • Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product • Oversees back of house standards and exercises decision-making to impact organization and efficiency. Communication + Relationships • Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion • Proactively escalates issues that may be impacting the ability to meet company standards • Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency • Sets an energized pace to establish and maintain omni-channel standards and service level agreements