Anthropologie Associate Store Manager

Location This position is located at 250 Mount Nebo Pointe Rd, Pittsburgh, Pennsylvania, 15237 United States Role Summary In collaboration with the Store Manager, the Associate Store Manager supports the operations of the store with an emphasis on delivering an engaging and inspiring retail experience. Customer Experience • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued; empowers the team to drive sales by utilizing key metrics to set team and zoning goals • Actively manages the store environment prioritizing service and sales as the Customer Experience Manager; collaborates with other managers to ensure the leadership team is trained and accountable to the CEM program • Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations Communication + Relationships • Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives • Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities • Provides global insight related to the customer experience and provides feedback and suggested solutions to Store Manager or Senior Store Manager • Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning Role Qualifications • Anthro brand fan • 2+ years of retail leadership experience • Strong merchant skills and a history of delivering financial results • Proven record of developing great talent • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks