Anthropologie Assistant Department Manager

Location

This position is located at 2410 Sonoma Ave, Santa Rosa, California, 95405 United States

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

Customer Experience

Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED programLeads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valuedSupports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local communityLeadership + Team Management

Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectivesParticipates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged teamUtilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activitiesVisual + Business Operations

Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsProvides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiativesCommunication + Relationships

Contributes to an inclusive work environment by actively listening to others and seeking different perspectivesChecks in with leadership to maintain communication and teamwork on completing store objectivesAdopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the teamProvides insights related to the customer and staff experience and communicates feedback to Service and Styling ManagerRole Qualifications

Anthro brand fan1+ years of retail leadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organizationThe Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $22.00 - USD $24.00 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Skills:
Business Operations, Customer Experience, Equal Employment Opportunity (EEO), Establish Priorities, Genetics, Leadership, Legal, Maintain Compliance, Onboarding, Operations Processes, Philosophy, Retail, Revenue Growth, Sales Operations, Sales Support, Staff Development, Team Building, Team Lead/Manager, Team Player

Urban Outfitters Inc