Anthropologie Assistant Department Manager

This position is located at 5404 Kingston Pike, Knoxville, Tennessee, 37919 United States Role Summary Customer Experience Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED programLeads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valuedSupports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community Leadership + Team Management Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectivesParticipates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged teamUtilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities Visual + Business Operations Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsProvides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives Communication + Relationships Contributes to an inclusive work environment by actively listening to others and seeking different perspectivesChecks in with leadership to maintain communication and teamwork on completing store objectivesAdopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the teamProvides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager Anthro brand fan1+ years of retail leadership experienceExperience being a team playerAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organization Availability and eligibility to specific benefits may be subject to your location and employment status.