Anthropologie Assistant Department Manager

Location Role Responsibilities Customer Experience • Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued • Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community Leadership + Team Management • Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives • Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities Communication + Relationships • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives • Checks in with leadership to maintain communication and teamwork on completing store objectives • Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team • Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager URBN offers comprehensive Perks & Benefits to employees.