Analyst ii, IT Service Desk

## Company presentation Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application. \- Organize, lead, and track projects to timely completion while upholding all Service Desk best practices, protocols, and service level agreements \- Assist Regional Site Manager with asset tracking, inventory management, and hardware and software deployments to the end-user base as needed \- Manage Service Desk queue flow by properly prioritizing tickets and communicating with the team \- Participate in off hours on-call rotation \- College level degree in computer related technologies or equivalent experience \- 3-5 years of experience providing end-user support to a large end-user base in a fast-paced environment \- Customer service and interpersonal skills, as well as the ability to effectively prioritize and be a team player \- Knowledge of Microsoft Windows, Office 365 suite including Teams, Active Directory administration, as well as macOS and iOS \- Experience with computer imaging processes, Symantec Endpoint or Microsoft Defender, and Adobe Creative Suite \- Hands-on experience with troubleshooting basic network protocols and services such as IP, DNS, and DHCP \- Familiarity with Dell, HP, and Apple laptops & desktops, iPhones, Cisco Meraki network equipment, retail POS systems and MDM INFORMATION TECHNOLOGYANALYST II, IT SERVICE DESKCarlsbad, California, United States of America SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.