Explore the possibilities across our global house of brands. S/he is a key partner to provide support by gathering information and working with cross-functional teams to monitor, triage and resolve site performance issues. Develops strategic approaches from analyzing data and trends Partners with business stakeholders to provide insight into data and trainings Oversees content creation of all Tapestry brand websites Monitors creative asset guidelines for web content updates Proactively partners with cross functional teams of all brands when errors are found Documents and communicates site issues and addresses concerns of impact for both customer friction and financial impact Partners with the customer voice team on weekly trends from data analysis Respond to business critical site defects on/off hours on rotation schedule The accomplished individual will possess… 3-5 years of demonstrable experience in Agile, Lean or Scrum or similar delivery environment BA / BS in Computer Science, Information Technology or related field Retail / e-commerce experience preferred Strong leadership and communication skills Stays abreast of industry best practices Our Competencies for All Employees Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
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