Alterations Department Manager - The Shops at la Cantera

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity. A day in the life... \- Teach, coach and develop employees to provide customers with the best service possible \- Identify, recruit and hire the best talent \- Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards \- Ensure the department workload is organized and items are completed by date promised \- Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner \- Manage office and labor expenses \- Previous experience in alterations/tailoring \- An u nderstanding of safe and proper use of all equipment in the shop \- The a bility to communicate clearly and professionally with co-workers and customers \- A h igh level of ownership, accountability and initiative \- The a bility to work a flexible schedule based on department and store needs \- A high school diploma, or equivalent (preferred)