• Displays a customer-focused mindset at all times and ensures all team members deliver an
engaging, positive and authentic customer experience
• Handles customer situations in compliance with policy and procedures, attempts to "solve for
yes" and escalates issues as appropriate
• Maintains a clean and well organized store, promoting a safe working and shopping
environment to maximize the customer experience
• Shares feedback from customers with the leadership team to improve the overall customer
experience
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
• Delivers an engaging, positive and authentic customer experience with all customers
• Displays a customer-focused mindset at all times and ensures all team members deliver an
engaging, positive and authentic customer experience
• Holds self and others responsible for the accomplishment of all operational tasks
• Coaches and provides feedback on Sales Associate's performance
• Supports associate engagement by recognizing and rewarding outstanding performance
• Provides direction to associates to ensure understanding of company directives and standards
• Prioritizes and delegates tasks to meet all operational needs
• Supports and executes visual directives and maintains visual standards set by the company
• Drives efficiency in all operational store processes
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