ACCOUNT SUPPORT REPRESENTATIVE

• Process product orders and provide prompt and efficient response and resolution to all customers’ requests.• Assist customers, sales reps and management with inquiries or issues concerning orders.• Analyze, review and process customer’s request for return authorization and credits.• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.• Provide technical and/or product information as required to respond to customer inquiries.• Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.• Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.• Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives.• Provide documents and change process recommendations as needed to resolve and prevent chargebacks. Physical Requirements:• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.• Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Company’s policy.• Ability to remain in a stationary position for up to 8 hours per day• Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day• Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods• Ability to position self to reach at or below shoulder level• Ability to carry equipment, move boxes/samples, etc. We are also committed to the full inclusion of qualified individuals in the job application and interview process.Employees are expected to perform the essential functions of the position satisfactorily. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department.