Overview The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders. Responsibilities • Process product orders and provide prompt and efficient response and resolution to all customers’ requests.• Assist customers, sales reps and management with inquiries or issues concerning orders.• Analyze, review and process customer’s request for return authorization and credits.• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.• Provide technical and/or product information as required to respond to customer inquiries.• Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.• Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Qualifications
Create an account to see the full posting, access our search engine, and more.