ACCOUNT PROJECT MANAGER

Description APMs collaborate closely with cross-functional teams, focus on building relationships, and quickly adapt to changing client and business needs. Accountable to the execution of product refreshes/new launches, complex IT services, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience) Coordinate with cross-functional partners from multiple departments to mitigate risks and execute upon client needs Assist with training team members on account requirements and one-off processes associated with specific programs Document and execute operational approach, activities, schedule, workflow and plan for assigned client programs and across National Sales Act as a main point of contact and escalation point for assigned customers in the maintenance phase. Act as intermediary between client and operational support team – support the retention and growth of the regional account base. Work with Operations Manager in prioritizing risks and issues across the region Skills Experience leading complex projects with multiple stakeholders and demonstrated organizational, analytical, and problem-solving skills Ability to actively seek to improve processes, can determine root-causes of poor performance within processes and execute improvements, including development of strategy, project plan, communication plan and process documentation Able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans Maintains a focus on the customer, with a sense of urgency and high results-orientation.