• Assisted Sales Manager for major US and Canadian retailers • Acted as a liaison between Sales, Production, Import, Logistics, Art Dept and customers • Followed up on orders, order processing, shipping with Order Processing Dept, Logistics, the US and Canadian warehouse facilities on a daily basis to ensure the orders are processed and shipped on time • Communicated with customers about ship date extension and PO updates • Set up the new items for both inline and online such as for a variety of retailers • Answered customer’s questions about online products through Bazaar Voice • Prepared a new product proposal presentation for customers • Sent out the sample packages to customers upon requests and tracked packages • Worked with Accounting Dept on reviewing charge back, cost discrepancies, contracts, credit/debit notes, etc. • College grad • Excellent Excel necessary Position is not remote – five days in the office
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