70002-Key Carrier Coor

## Company presentation TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Responsibilities: \- Role models exceptional customer service \- Creates a positive internal and external customer experience \- Promotes a culture of honesty and integrity; maintains confidentiality \- Acts as Manager on Duty in adherence with company policy and procedure \- Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed \- Addresses immediate customer service issues and provides appropriate coaching to Associates \- Exercises discretion regarding customer service policies in order to satisfy customers \- Maintains proper Associate coverage in service areas for a positive customer experience \- Ensures Associates adhere to all operational procedures \- Ensures opening/closing procedures are executed in accordance with company guidelines \- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates \- Provides and accepts ongoing recognition and constructive feedback \- Provides continuous feedback, recognition and coaching to Associates \- Partners with Management on Associate training needs to increase effectiveness \- Ensures adherence to all labor laws, policies, and procedures \- Promotes credit and loyalty programs during customer interactions \- Supports and participates in store shrink reduction goals and programs \- Promotes safety awareness and supports maintenance of a risk-free environment \- Performs other duties as assigned